How an AI phone agent answers your calls
REENG gives your business an AI receptionist that knows your prices, hours and policies. You set it up in a dashboard, forward your calls to it, and review what it did.
From sign-up to your first call
Tell the agent about your business
Add your business details and upload what a good receptionist would know: your price list as a spreadsheet, your opening hours, delivery areas, policies and common questions as documents. Choose a voice (or clone your own), the languages it should speak, and how it should greet callers.
Try it before anyone calls
From your dashboard you can call your agent for free, within a daily limit, and hear exactly what a customer would. Change the instructions, upload a corrected price list, and call again. Changes apply from the next call.
Point your phone line at it
Your agent gets its own phone number. Keep your existing business number and forward it to the agent using your carrier's call-forwarding codes, either for every call or only when you are busy or don't answer. Callers keep dialling the number they know.
The agent answers, around the clock
It picks up, greets the caller in your words, and talks in short, natural sentences. It looks up answers in your documents and price list rather than guessing, and says so when it doesn't know. If a caller wants a person, it can ring your staff.
You get everything in writing
Every call is saved with a transcript, a short summary and how the caller seemed to feel. Orders, bookings and messages land in a follow-ups list you open, correct if needed, and confirm. You are told by email, and in the app, when something needs you.
What the agent can do
- Answer product, price, stock and opening-hours questions from your own files.
- Take orders and bookings, repeat the details back, and give the caller a reference.
- Take messages and callback requests for your team.
- Speak English, French, Spanish, Portuguese, German, Italian, Dutch, Hindi, Russian and Japanese, and switch when the caller does.
- Put a caller through to your staff, and take a voicemail if no one answers.
- Keep going when several people call at once, up to your plan's limit.
What it won't do
- Send emails, texts or WhatsApp messages itself.
- Take card details or payments over the phone.
- Change or cancel an existing order or booking. It takes a message instead.
- Give medical, legal or financial advice.
Your data stays yours
Each business's calls, files and settings are kept separate from every other business's. Recording is off by default and only starts if you switch it on. Read the privacy policy for the detail, including which providers handle speech and language processing.
Next: see how it works for your industry, check the plans, or read how to forward your calls.
Ready to stop missing calls?
Sign up in about a minute, and a guided setup walks you through the rest.
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