An AI receptionist for your clinic
A busy front desk loses calls to patients in the waiting room. REENG answers every call, takes appointment requests with the right details, answers questions about services and fees, and tells emergency callers what you have decided they should hear.
What callers ask
- "Can I see a doctor tomorrow morning?"
- "How much is a consultation? Do you accept my HMO?"
- "Where are you, and what time do you close?"
- "Are my test results ready?"
What the agent does
- Takes appointment requests (name, reason, preferred day and time) and saves them as bookings for your staff to confirm.
- Answers services, consultation fees, accepted HMOs, location and opening hours from your own documents.
- Reads doctor availability from the schedule you upload, and says it will confirm if the slot isn't listed.
- Hands the call to the front desk, or takes a message, when the caller asks for a person.
What it leaves to you
- Give medical advice, diagnose, or comment on symptoms.
- Confirm or change an existing appointment. It takes a message for your staff instead.
- Look up or discuss a patient's results. It has no access to records, so it takes a message.
- Replace your emergency procedure. You write what callers with an emergency should be told, and the agent says exactly that.
Setting it up well
- Upload a schedule that lists doctors and the days they sit. It is read as a document, so update it when rotas change.
- Write a short instruction for emergencies, such as the number to call or the nearest emergency room, and keep it plain.
- Add front-desk staff for hand-off if you want callers put through (an optional paid add-on).
What a call sounds like
CallerI'd like to see a doctor tomorrow morning.
AgentDr. Bello sits from 9 to 12 tomorrow. What is the visit about, and what name should I put it under?
CallerA check-up. Chidi Okeke.
AgentThanks, Chidi. I've noted a check-up with Dr. Bello tomorrow morning, and the front desk will confirm the time by phone.
An example. Names, prices and times come from your own files.
Questions from clinics
Does it book straight into our appointment system?
Not yet. It saves the request as a booking in your REENG dashboard, with the details, and your staff confirm it. That keeps a person in charge of the diary.
Is patient information safe?
Each business's data is kept apart from every other business's, and the agent has no access to patient records or results: it only knows what you upload. Read our privacy policy for how recordings and transcripts are stored.
What if a caller describes an emergency?
It follows the emergency instruction you wrote. It does not assess the situation.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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