An AI receptionist for your salon or spa
You can't answer the phone with your hands in someone's hair. REENG picks up for you, tells callers your services and prices, takes appointment requests, and gives you a list of who to call back.
What callers ask
- "Can I get braids on Friday? How much, and how long does it take?"
- "Is Amaka free this week?"
- "Do you do bridal makeup, and do you come to the venue?"
- "I need to move my appointment."
What the agent does
- Answers services, prices and durations from your price list.
- Takes appointment requests with the service, preferred stylist and time, saved for your team to confirm.
- Takes enquiries about bridal and home services as messages with the date and place.
- Answers opening hours, location and what to bring from your documents.
What it leaves to you
- Change or cancel an existing appointment. It takes a message, because it can't see your diary.
- Take card details or deposits over the phone.
- Promise a slot with a named stylist you haven't listed as available.
- Give skin or health advice.
Setting it up well
- List services with price and typical duration, and note which stylists do what.
- Put your late and cancellation policy in a sentence so the agent can repeat it.
- Keep a staff member as the default so urgent calls reach you (an optional paid add-on).
What a call sounds like
CallerCan I get braids on Friday?
AgentYes. Knotless braids are ₦25,000 and take about four hours. Amaka has Friday afternoon. Shall I note a request for 1pm?
CallerYes, please. I'm Kemi.
AgentNoted for Kemi, Friday at 1pm, and Amaka's team will confirm it with you.
An example. Names, prices and times come from your own files.
Questions from salons & spas
Can it move or cancel an appointment?
No. It can't see or change your diary. It takes the request as a message and you handle it.
Will it quote prices correctly?
It quotes the prices in the list you upload, in the currency you wrote them. Change a price in the file and it changes from the next call.
What if I'm in the middle of a client?
That is the point. It answers, records the caller's details, and you call back when you're free.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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