An AI receptionist for your telecom or internet business
Support lines fill up with the same few calls: is there coverage in my area, how much is the plan, my internet is down. REENG answers from your plan and coverage documents, books installations, and logs faults with the details your technicians need.
What callers ask
- "Do you cover Ajah, and how much is the unlimited plan?"
- "I want a new connection at my office."
- "My internet has been down since morning."
- "Why was I charged twice this month?"
What the agent does
- Answers plans, prices and coverage areas from the documents you upload, and reads out a known outage notice if you've added one.
- Books installations and technician visits with the full address, the plan wanted, the day and time, and the name.
- Logs a fault with what is wrong and since when, for your technical team.
- Takes billing questions as a message for the support team.
What it leaves to you
- Look at a customer's account, usage or bill.
- Ask for a password or account PIN.
- Promise a fix time or an installation date the team hasn't confirmed.
- Quote a price that isn't in your documents.
Setting it up well
- Upload the plan list, prices and coverage areas, and keep any current outage notice in the knowledge base.
- State the installation fee and standard lead time in the key information.
- Add the support desk as staff for hand-off if you want urgent callers put through.
What a call sounds like
CallerI want a new connection at my office in Yaba.
AgentI can note that. What is the full address, and which plan are you interested in?
Caller12 Herbert Macaulay Way, the 50 Mbps. I'm Tosin.
AgentNoted for Tosin at 12 Herbert Macaulay Way. The team will confirm the installation day with you.
An example. Names, prices and times come from your own files.
Questions from telecoms & isps
Can it fix a fault?
No. It logs the fault with the details your technicians need and, if you've added a known-outage notice, tells the caller about it.
Can it see customers' accounts?
No. It has no connection to your billing or network systems.
How do outages get announced?
Add the notice to your knowledge base and the agent uses it from the next call. Remove it when service is back.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
Ready to stop missing calls?
Sign up in about a minute, and a guided setup walks you through the rest.
Get started