An AI receptionist for your non-profit
Small teams can't always pick up. REENG answers questions about your programmes, events and how to help, takes volunteer and partnership enquiries, and leaves your team a clear message for the rest.
What callers ask
- "How can I volunteer?"
- "When is the next outreach?"
- "How do I donate?"
- "Can someone from your team speak at our event?"
What the agent does
- Explains your mission, programmes and upcoming events from the documents you upload.
- Takes volunteer visits and partnership or press requests with the caller's details.
- Shares the official ways to give, exactly as you've written them.
- Takes messages for your team.
What it leaves to you
- Take card or bank details by phone.
- Promise aid or services on the organisation's behalf.
- Discuss individual beneficiaries.
- Invent event dates or donation instructions.
Setting it up well
- Upload a short document on programmes, events and volunteer roles.
- Write the official donation details once, in the key information.
- Add a coordinator as staff for hand-off if you want callers put through.
What a call sounds like
CallerHow can I volunteer?
AgentWe need volunteers for our weekend outreach. Would you like to come in and meet the coordinator?
CallerYes, Saturday at ten. I'm Ngozi.
AgentSaturday at ten for Ngozi. The coordinator will confirm with you.
An example. Names, prices and times come from your own files.
Questions from non-profits
Can it take donations?
No. It shares the official ways to give that you've written down, and never takes card or bank details.
Is it suitable for a church or mosque?
Yes, for service times, events and enquiries, from the information you give it.
Who sees the messages?
Your team, in the REENG dashboard's Follow-ups list.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, event planners & venues, retail stores.
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