An AI receptionist for your store
Customers call to ask whether you have it and how much. REENG answers from your catalogue, takes the order for pickup or delivery, and leaves your team a written list to confirm.
What callers ask
- "Do you have this in stock, and how much is it?"
- "Can you keep it for me till 5?"
- "Do you deliver to Ikeja?"
- "What is your returns policy?"
What the agent does
- Answers stock and price questions from the catalogue you upload (item, price and quantity).
- Takes orders for pickup or delivery, repeating them back.
- Gives opening hours, location, delivery areas and your returns policy from your documents.
- Takes messages about a wrong or late order.
What it leaves to you
- Quote a price or stock level that isn't in your catalogue.
- Take card details or payments by phone.
- Promise a refund or an exception to your returns policy.
- Change an order saved on an earlier call.
Setting it up well
- Upload the catalogue as a spreadsheet and replace it when stock or prices change.
- Write delivery areas, fees and the returns policy in a short document.
- Add a staff member for hand-off if you want callers put through.
What a call sounds like
CallerDo you have the 5kg rice, and how much?
AgentYes, 5 kg of rice is ₦8,200 and we have it in stock. Would you like me to set one aside?
CallerYes, I'll come at five. I'm Sade.
AgentOne 5 kg rice for Sade, ready at five. The team will confirm.
An example. Names, prices and times come from your own files.
Questions from retail stores
How does it know what is in stock?
From the catalogue file you upload. Set quantity to 0 for sold out, and the agent uses the latest file from the next call.
Does it work for a supermarket?
Yes, for stock, prices, hours and pickups, from your catalogue.
Can it take payment?
No. Your team agrees payment with the customer on pickup or delivery.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues.
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