An AI receptionist for your delivery business
Dispatchers lose calls while they are on another call. REENG answers every one, takes the pickup request with the details your riders need, answers coverage and rate questions from your documents, and logs the rest for dispatch.
What callers ask
- "Can you pick up a parcel from Yaba today?"
- "How much to send to Port Harcourt?"
- "Do you deliver on Sundays?"
- "Where is my package?"
What the agent does
- Takes pickup requests: sender, pickup address, destination, item and a phone number, saved for dispatch to confirm.
- Answers the areas you cover, your price list by zone or weight, and your working hours from your documents.
- Takes a message about a late or missing parcel with the waybill number for your team.
- Hands the call to a dispatcher when a caller asks for a person (an optional paid add-on).
What it leaves to you
- Show live tracking. It has no connection to your tracking system, so it takes the waybill number and your team replies.
- Quote a rate that isn't in your price list.
- Promise a pickup time. Dispatch confirms it.
- Take payment on the call.
Setting it up well
- Upload your rate card (zones or weights, with prices) and replace it when prices change.
- Write your coverage areas and cut-off times in a short document.
- Add dispatch as a staff member if you want urgent calls put through.
What a call sounds like
CallerI need a pickup from Yaba today, going to Abuja.
AgentI can note that. What are you sending, and what's the pickup address?
CallerA box of documents, 12 Herbert Macaulay Way. I'm Seun.
AgentPickup at 12 Herbert Macaulay Way for Seun, going to Abuja. Dispatch will call to confirm the time and price.
An example. Names, prices and times come from your own files.
Questions from logistics & delivery
Can it quote a price?
Yes, if your rate card is uploaded and the route is in it. If not, it says dispatch will confirm and takes the details.
Does it integrate with our dispatch software?
No. Requests appear in your REENG dashboard follow-ups, and your team enters them into whatever system you use.
Can it answer after hours?
Yes, at any hour. Requests wait in your log for the morning, and you can tell callers your working hours.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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