An AI receptionist for your restaurant
Phones ring hardest when the kitchen is busiest. REENG answers during the rush, takes the reservation or the takeaway order, answers menu and price questions, and leaves you a clean list to confirm.
What callers ask
- "Table for four on Saturday at eight?"
- "What's on the menu, and how much is the jollof with chicken?"
- "Do you deliver to Lekki, and what's the fee?"
- "Can you cater for 60 people next month?"
What the agent does
- Takes reservations with name, party size, date and time, saved as bookings for your host to confirm.
- Answers menu items, prices, opening hours and delivery areas from the menu you upload.
- Takes takeaway orders item by item, repeats them back, and gives the caller an order number and total.
- Takes catering enquiries as messages for your manager, with the details of the event.
What it leaves to you
- Take card details or payments on the call.
- Change or cancel an existing reservation or order. It takes a message for your team.
- Promise a table or a delivery time you haven't allowed for. It follows your own rules.
- Quote an item that isn't on your menu.
Setting it up well
- Upload the menu as a spreadsheet with item, price and quantity (use 0 for sold out), then update it when your menu changes.
- Write your table policy in a sentence or two (maximum party size, deposits, last booking time) and the agent follows it.
- Set your delivery areas and fees in a short document.
What a call sounds like
CallerTable for four, Saturday at eight?
AgentI can note that. A table for four at 8pm on Saturday. What name should I put it under?
CallerTunde.
AgentDone. Four under Tunde at 8pm on Saturday, and the host will confirm with you.
An example. Names, prices and times come from your own files.
Questions from restaurants
Can it take payment for an order?
No. It never takes card details. Orders are saved for your team, who agree payment with the customer on pickup or delivery.
What if we run out of an item?
Set its quantity to 0 in the menu file, or say so in your instructions. The agent uses the latest file from the next call.
Does it work when the line is busy?
Yes. How many calls it takes at the same time depends on your plan, and callers over that limit reach your default staff member or hear a short message.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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