An AI receptionist for your law firm
A missed call can be a missed client. REENG answers when your team is in court or in a meeting, takes the details a lawyer needs to call back, answers questions about your office and practice areas, and gives no legal advice.
What callers ask
- "I need a lawyer for a land dispute. Can I book a consultation?"
- "Which areas of law do you cover, and where are you based?"
- "Can I speak to Barrister Okafor?"
- "I'm calling about my case."
What the agent does
- Takes intake details (name, number, a one-line description of the matter, how urgent) and saves them for the right lawyer.
- Takes consultation requests with a preferred day and time for your team to confirm.
- Answers practice areas, office location, hours and how to send documents from your own documents.
- Takes a message for a named lawyer, or hands the call over when staff are available (an optional paid add-on).
What it leaves to you
- Give legal advice or an opinion on a case.
- Discuss an existing client's file. It takes a message for the lawyer.
- Quote fees unless you have written them in your documents.
- Promise that the firm will take a matter.
Setting it up well
- Upload a short document describing practice areas, the office and how consultations work.
- Say which lawyer handles which kind of matter so messages go to the right person.
- Review call recordings and transcripts privately in your dashboard. Tell callers if a call is recorded (the agent can announce it).
What a call sounds like
CallerI have a land dispute and need a lawyer.
AgentI'm sorry to hear that. I can't advise on the matter, but I can note your details for one of our lawyers. May I have your name and number?
CallerIbrahim Musa.
AgentThank you, Mr. Musa. I've noted a land dispute enquiry, and a lawyer will call you back.
An example. Names, prices and times come from your own files.
Questions from law firms
Is what callers say kept confidential?
Each business's data is kept apart from every other business's. Recordings are optional, and the agent can tell callers a call is recorded. Read our privacy policy for how recordings and transcripts are stored. Whether it suits your professional-confidentiality duties is a decision for your firm.
Can it tell a caller how their case is going?
No. It has no access to your case files, so it takes a message for the lawyer.
Will it say it is an AI?
You can turn on a short disclosure at the start of the call. Many firms prefer to.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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