An AI receptionist for your travel agency
Most travel calls start with where, when and how many. REENG takes those details at any hour, answers from your packages and services, and gives your agents a written enquiry ready to quote.
What callers ask
- "How much is a week in Dubai for two?"
- "Do you handle visa applications?"
- "I want to change my flight date."
- "Can I come in this week to plan a trip?"
What the agent does
- Answers destinations, packages and services from the documents you upload.
- Takes trip enquiries as a consultation: destination, dates, number of travellers and name.
- Takes messages about changes to an existing booking, with the booking name and date.
- Gives office hours and location.
What it leaves to you
- Quote a fare or confirm a visa outcome that isn't in your documents.
- Take passport or card details by phone.
- Change or cancel an existing booking.
- Promise availability until your team confirms.
Setting it up well
- Upload your packages, popular destinations and visa services.
- State your payment terms and deposit policy in the key information.
- Add an agent as staff for hand-off if you want callers put through.
What a call sounds like
CallerHow much is a week in Dubai for two?
AgentI'll take your details so an agent can quote you properly. What dates are you thinking of?
CallerFirst week of December. I'm Femi.
AgentFirst week of December for two, under Femi. An agent will call you with a quote.
An example. Names, prices and times come from your own files.
Questions from travel agencies
Can it book a flight?
No. It saves the enquiry for your agents, who quote and book.
Does it answer visa questions?
Only from what you've put in your documents, and it offers a consultation for anything more.
What about after-hours enquiries?
It takes them at any hour and they wait in your Follow-ups list for the morning.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, car dealerships, non-profits, event planners & venues, retail stores.
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