An AI receptionist for your pharmacy
Most pharmacy calls are short questions: do you have this, how much is it, are you open, can you keep one for me. REENG answers them from your own price list and hours, takes the order for pickup, and passes anything clinical to your pharmacist.
What callers ask
- "Do you have this drug in stock, and how much?"
- "Are you open now? Do you deliver to my area?"
- "Please keep two packs for me, I'm coming at 6."
- "Is my refill ready?" or "Can the pharmacist call me about my prescription?"
What the agent does
- Looks up prices and stock quantities in the price list you upload (a spreadsheet with item, price and quantity is enough).
- Takes a pickup request with the caller's name and number and saves it as an order for your team to confirm.
- Answers opening hours, location with landmarks, delivery areas and fees from your documents.
- Takes a message for the pharmacist, with the caller's name and prescription number, when someone asks about a refill.
What it leaves to you
- Give dosage, interaction or any other medical advice. It says so and offers the pharmacist's callback.
- Read out or confirm personal health details.
- Take card details or payments over the phone.
- Know stock that isn't in your list. It tells the caller it will check and takes a number.
Setting it up well
- Keep the price list current: upload the new file and the agent uses it from the next call.
- Add the pharmacist on duty as a staff member so urgent clinical questions can be handed over (staff hand-off is an optional paid add-on).
- List your delivery areas and any minimum order in a short document.
What a call sounds like
CallerDo you have paracetamol, the 500 mg ones?
AgentYes, we have it at ₦1,200 a pack, and 40 in stock. Would you like me to set one aside for pickup?
CallerYes, two packs. I'm Ada, I'll come around five.
AgentTwo packs under Ada, for five o'clock. The pharmacist will confirm it shortly.
An example. Names, prices and times come from your own files.
Questions from pharmacies
Can the agent advise on what to take?
No. It never gives medical or dosage advice. It tells the caller that a pharmacist should answer that and takes a number for a callback.
How does it know what is in stock?
From the price list you upload. It is only as current as that file, so replace it when stock changes. If an item isn't listed, it says it will check.
What happens when the pharmacy is closed?
The agent answers at any hour with your opening times, takes pickup requests and messages, and everything appears in your call log for the morning.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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