An AI receptionist for your online store
Shoppers still phone before they pay: is it in stock, how long is delivery, can I return it. REENG answers from your catalogue and policies, takes the order request, and leaves your team a written list to confirm.
What callers ask
- "Do you have this in black, and how much is it?"
- "How long is delivery to Abuja, and what does it cost?"
- "Can I return it if it doesn't fit?"
- "I ordered last week and nothing has come."
What the agent does
- Answers product, price and stock questions from the catalogue spreadsheet you upload (item, price, quantity).
- Takes an order request item by item, repeats it back, and saves it for your team to confirm.
- Answers delivery areas, fees, timelines and your returns policy from your own documents.
- Takes a message about a late or wrong order, with the caller's name, number and order details, for your team to follow up.
What it leaves to you
- Take card details or payments on the call.
- Look up a courier's live tracking. It takes the details and your team follows up.
- Promise a refund or exception your policy doesn't state.
- Quote a product that isn't in your catalogue.
Setting it up well
- Upload the catalogue as a spreadsheet and replace it when stock or prices change (quantity 0 for sold out).
- Write delivery areas, fees and the returns policy in a short document.
- Add a staff member for hand-off if you want angry or high-value callers put through (an optional paid add-on).
What a call sounds like
CallerDo you have the black sneakers in size 43?
AgentYes, the black sneakers are ₦28,000 and we have size 43 in stock. Would you like me to note an order?
CallerYes please. I'm Kemi, deliver to Ikeja.
AgentOne pair, size 43, to Ikeja for Kemi. Your team will confirm the delivery fee and payment with you.
An example. Names, prices and times come from your own files.
Questions from online stores
Does it connect to my website or checkout?
No. It saves orders as requests in your REENG dashboard, with the caller's details, and your team confirms them. It works from the catalogue file you upload, not from your store's live stock.
Can it tell a caller where their parcel is?
Not from a courier's system. It takes the order details and passes them to your team. Add your usual delivery times to your documents so it can answer 'how long' accurately.
Will it handle many calls during a sale?
It answers several calls at once, up to the limit of your plan. Calls over the limit reach your default staff member or hear a short message.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
Ready to stop missing calls?
Sign up in about a minute, and a guided setup walks you through the rest.
Get started