An AI receptionist for your microfinance or cooperative
Members call to ask how to join, what a loan costs and when the next meeting is. REENG answers from your published information, books them to see an officer, and leaves your team a clear message for anything personal.
What callers ask
- "How do I join the cooperative?"
- "What are the requirements for a business loan?"
- "When is the next members' meeting?"
- "I will be late with my repayment."
What the agent does
- Explains savings and loan products, membership requirements and meeting dates from the documents you upload.
- Books office visits so a loan officer can meet the caller, with the reason, day, time and name.
- Takes messages about repayments, contributions and complaints for your team.
- Gives your office hours and location.
What it leaves to you
- Promise loan approval, an amount or a date.
- See a member's balance, loan or contributions.
- Quote an interest rate or fee that isn't in your documents.
- Take account numbers, PINs or card details.
Setting it up well
- Upload the product guide with rates and fees exactly as you publish them.
- List meeting dates and the documents a new member should bring.
- Add an officer as staff for hand-off if you want urgent callers put through.
What a call sounds like
CallerHow do I join the cooperative?
AgentYou need a valid ID, two passport photos and the registration fee in our guide. Would you like to come in and meet an officer?
CallerYes, Saturday at ten. I'm Bisi.
AgentSaturday at ten for Bisi. An officer will confirm with you.
An example. Names, prices and times come from your own files.
Questions from microfinance & cooperatives
Can it tell a member their loan balance?
No. It has no access to accounts. It takes a message and your team calls back.
Does it talk about interest rates?
Only the rates and fees you have put in your documents, word for word. Otherwise it offers a visit or a call-back.
Can members speak a local language?
It speaks English, French, Spanish, Portuguese and more. Nigerian Pidgin, Yoruba, Hausa and Igbo are in beta.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, hotels, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
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