An AI receptionist for your hotel
Front desks juggle check-ins, room service and the phone. REENG answers every call about rates, facilities and directions, takes booking requests, and leaves the front desk to confirm.
What callers ask
- "Do you have a room this weekend, and how much?"
- "Is breakfast included? Is there parking and airport pickup?"
- "What time is check-in? Where exactly are you?"
- "Can we hold the hall for a wedding in March?"
What the agent does
- Answers rates, room types, facilities, check-in and check-out times, and directions from your documents.
- Takes booking requests with dates, room type and guest details, saved for the front desk to confirm.
- Takes event and conference enquiries as messages for your sales team.
- Hands the call to the front desk when a guest asks for a person.
What it leaves to you
- Take card details or payments.
- Guarantee a room it can't see. Availability comes from the rate sheet you give it, and it says the front desk will confirm.
- Change or cancel an existing booking. It takes a message.
- Agree special rates or discounts.
Setting it up well
- Upload a rate sheet with room types and prices, and add a line about weekend or seasonal pricing.
- Describe airport pickup, parking, breakfast and cancellation terms in one document.
- Add the front desk as the default staff member for hand-off (an optional paid add-on).
What a call sounds like
CallerAny rooms free this weekend?
AgentWe have deluxe rooms at ₦65,000 a night. I can note a request for Friday and Saturday. What name should I use?
CallerMr. Danjuma, two nights.
AgentNoted, two nights for Mr. Danjuma. The front desk will confirm availability and send you the booking details.
An example. Names, prices and times come from your own files.
Questions from hotels
Does it know live room availability?
No. It works from the information you upload, so it takes booking requests and tells guests the front desk will confirm availability.
Can guests be put through to reception?
Yes, with the optional staff hand-off add-on. Otherwise the agent takes a message and you see it in the call log.
Does it work at night?
Yes, at any hour. Night calls are answered, and everything is waiting for your morning team.
Keep reading
See how REENG works, the plans for your business, and how to forward your existing number. Also: pharmacies, clinics, restaurants, real estate, salons & spas, online stores, logistics & delivery, schools & tutoring, law firms, banks, microfinance & cooperatives, telecoms & isps, travel agencies, car dealerships, non-profits, event planners & venues, retail stores.
Ready to stop missing calls?
Sign up in about a minute, and a guided setup walks you through the rest.
Get started